Ross and Maureen’s philosophy is one of providing a quality experience for the customer, from the first phone call until payment is completed. That is why we try to make sure someone always answers the phone rather than an answering phone or service. We listen, provide options if necessary and go from there. Ross works with our team of plumbers, Maureen manages the business side, Jo is our operations coordinator and Ashika is the first point of contact for calls and emails.

Ross started as an adult apprentice around the Papakura / Manukau area and spent many years with Manukau Council on maintenance and swimming pool work. His breadth of experience runs from tap maintenance right through to pool pumps and most things in between. Ross is a traditional craftsman plumber and gasfitter. His belief, which he passes on to the team, is treat every job as if you were doing it in your own home. Ross is on the board of the Auckland Society of Plumbers.

Maureen spent several years in the corporate and customer service sector and has been able to combine her skills in this area with Ross’s technical skills to deliver your customer experience.

You, our customers, are very important to us. So if there is anything we can do to improve your customer experience please let us know.